I Was Sloppy but Raise Comes Through Anyway!

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Here is a nice customer service story from Raise:


This past Friday, I received an email from Raise about their regular weekend sale.  Every weekend, there are certain gift cards which are an extra 5%.  This weekend, Staples was on sale.  I decided to buy gift cards since it would be an extra 5% off.  You can normally buy Staples gift cards for  3-4.5% off.

I bought $168 worth of gift cards for 4.3% off, which comes out to about 9% off after the promo code.


The problem is that I got really excited and I forgot to add in the promo code so now I am stuck with $168 of gift cards.  I would get 5x Ultimate rewards points with a Chase Ink without buying anything upfront!

 

Where to go from Here?

 

 

 

 

I checked out Raise's return policy and it says:

 

 

The Raise guarantee does not cover:

• Buyer's remorse/change of mind
• Misinterpretation of delivery method/time
• Misinterpretation of redemption method
• Neglect to apply promo code before purchase

That's not very good.


So, I decided to call anyways.

I was told immediately that it would be no problem and tRaise would add the promo code after the fact and refund my credit card the difference.  I even got an email confirmation from them:

Hello Oren,

We appreciate you taking the time to call in to Raise today. It was my pleasure speaking with you!

Just wanted to confirm, I will be refunding you for the promotion on Monday morning!

If you have any other questions please don't hesitate to reach back out to us.

Have a great long weekend,
*****

Raise Member Services
support@raise.com
(888) 578-8422

Moral of the story:  Most companies have really great customer service.  If you make a genuine mistake or didn't know about a promotion, just ask for it after the fact and most of the time the company says yes.